Refunds and Returns Policy for Drinkhushi Foods and Beverages (OPC) Private Limited
Last Updated: 28 September 2023
At Drinkhushi Foods and Beverages (OPC) Private Limited, we take immense pride in the quality of our products. However, we understand that occasionally there may be a need to return an item. This policy outlines the conditions, processes, and timeframes associated with returns and refunds.
1. Timeframe for Returns:
Customers can return products purchased from www.drinkhushi.com within 14 days of the delivery date.
2. Conditions for Returns:
- The product must be unopened and in its original packaging.
- The seal must remain intact and unbroken.
- Items should be returned in the same condition they were received.
3. Initiating a Return:
To start the return process: a. Email us at [email protected] with the subject line “Product Return” followed by your order number. b. Provide a brief explanation for the return and include any relevant photographs if the product is damaged or faulty. c. Once received, our team will provide instructions on how to proceed.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the item is faulty or an error occurred on our part.
- We strongly advise using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item otherwise.
5. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Exchanges:
We only replace items if they are defective or damaged. If you wish to exchange a product for the same item, send us an email at [email protected].
7. Non-Refundable Items:
Items on sale or purchased with a discount cannot be refunded, only exchanged if damaged or defective.
8. Fees or Additional Costs:
If the product is returned due to a fault of Drinkhushi Foods and Beverages (OPC) Private Limited (e.g., wrong item shipped, damaged on arrival), we will cover all shipping and handling costs related to the return.
9. Customer Support:
For any queries or assistance with your return: Email: [email protected] Address: 7-18-13 Vallurivatithota Near Jenda Chettu, Guntur(Dist.), Guntur, Andhra Pradesh, India 522002.
10. Changes to the Returns and Refunds Policy:
We reserve the right to update this policy periodically. Any changes will be posted on this page. Please check back from time to time to ensure you are aware of any updates.
Your satisfaction is of utmost importance to us. We aim to handle each return with care and ensure that our customers have a smooth experience. Thank you for choosing Drinkhushi Foods and Beverages (OPC) Private Limited.
